The World's Best Virtual CX Community

BETTER TOGETHER

The CX Accelerator Slack is a community of like-minded Customer Experience practitioners investing in one another. There is no better place for those who are ready to put their CX career into high-gear. Learn through our mentorship program, curated CX resources, community spotlights and so much more!

Slack

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😎 New to "slack?" Don't worry! 😜

Slack is a free and easy-to-use virtual community. If you already use slack, you can simply add the CX Accelerator work space. If not, it's a free optional download. Also, we offer quick slack on-boarding sessions to get you started!

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WHAT MAKES CX ACCELERATOR SO AMAZING?

IT'S OUR PEOPLE, OF COURSE. THIS COMMUNITY IS MADE UP OF INCREADIBLE EXPERIENCE DESIGNERS WHO ARE VERY GENEROUS WITH THEIR WISDOM. MEET THE AMAZING FACILITATORS GUIDING OUR DAILY TOPICAL CONVERSATIONS AND HELPING TO MAKE THE WORLD OF CX AN EVEN BETTER PLACE!

Career Conversations Channel

JANA FEANNY

Looking to post a great CX opportunity with your company, or perhaps seeking a new challenge? This channel is for you.

Employee Experience Channel

BEN MOTTERAM

The foundation of the Customer Experience is the Employee Experience. Ben guides this critical discussion on taking care of our people.

Resources Channel

MARK BRODY

Mark is a master curator of CX knowledge. He ensures the best resources across the CX universe make their way to you.

Inclusive CX Channel

SHERI KENDALL

When done right, CX makes people's lives better and easier. Sheri helps us to consider people of all types in our CX designs and VoC programs.

Speaker Cohort Channel

KIKI CHOCKLETT

If you are looking to grow as a speaker in the CX space, you will not find a more helpful group of people. Kiki and Rob lead us here together.

Speaker Cohort Channel

ROB DWYER

Be in the loop on new speaking opportunities and get feedback from trusted peers. Kiki and Rob lead us here together.

AI / Tech Talk Channel

KEITH KMETT

Talk the latest and greatest on CX technology, get product feedback, see new tools and more with Keith as your guide.

Events Channel

ROB CONNELLY

There are so many great CX events going on around the world. Use this space to post your events and learn about gatherings you'd like to attend.

Customer Success Channel

ERICA MANCUSO

Customer Success is such a critical part of the overall CX strategy and a discipline all to itself. Learn more in this CS specific dialogue led by Erica.

Ask Me Anything Channel

JENNY DEMPSEY

You've got questions. Our (extremely wise) community members have answers...and are very generous to share them on the regular.

Contact Center Channel

SANDIP GUPTA

Contact Center is a world of it's own, and a critical part of the overall Customer Experience. Sandip helps us connect the dots.

All Things WFM Channel

DR. DEBRA B.

Workforce Management is a make-or-break discipline of a larger CX ecosystem. Learn WFM from many of the best in the world.

Voice of Customer Channel

DAN HEILBRON

There is no finish line to CX, but there IS a starting line...Voice of Customer! Dan leads an awesome conversation on this topic.

CX Consultant Channel

DAVE SEATON

Consultants have a set of challenges and experiences all their own. Be a part of this supportive, helpful, and wise group making the magic happen.