Jerry LeisureOct 26, 20193 min readEmotional Affinity, Customer Service, and CollectingWhen I was 12 years old, I discovered basketball cards, I loved them so much I collected over 5,000 of them in one summer. I grew up...
Kaye ChapmanMay 8, 20186 min readCreating Customer Heroes: How Your Agents Can Become Customer StorytellersLet’s imagine, for one moment, that you’re casting your agents and customers in a movie. What roles would they play? Would your agents...