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Jerry Leisure
Oct 26, 20193 min read
Emotional Affinity, Customer Service, and Collecting
When I was 12 years old, I discovered basketball cards, I loved them so much I collected over 5,000 of them in one summer. I grew up...
122 views
18 comments


Kaye Chapman
May 8, 20186 min read
Creating Customer Heroes: How Your Agents Can Become Customer Storytellers
Let’s imagine, for one moment, that you’re casting your agents and customers in a movie. What roles would they play? Would your agents...
170 views
17 comments
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