#Leadership

Oct 8, 20194 min read

Building a Customer Experience (CX) Strategy

More and more companies are realizing the importance of formalizing and strategizing the customer experience. However, many are unsure...

Mar 28, 20184 min read

The Top Three Motivators for Any Generation

Whether or not you've reached zombie apocalypse levels of engagement, all customer service leaders must be intentional to win the hearts

Jan 11, 20183 min read

How To Set Better Goals For Your Customer Service Team

Happy 2018, folks! Ready or not, the new year is here. And with the turn of the calendar comes everyone’s favorite annual process: goal...