Welcome Aboard! 7 Tips for Building CX into New Employee Onboarding
The first days and weeks are so critical when it comes to employee engagement and helping the employees buy in to the mission of their...
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Joe Donnelly
Jun 28, 20195 min read
The Rustici Story: How Happy Employees Create Happy Customers
Originally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals...
81 views1 comment
CX Accelerator
Jan 25, 20195 min read
HOW TO PRACTICALLY CONNECT EX AND CX
Originally posted on ICMI.com November 5th, 2018 People love to talk about Employee Experience (EX), especially in the context of...
276 views2 comments
Nate Brown and Jenny Dempsey
Aug 1, 20186 min read
Promoting Mental and Physical Well-Being in Service Roles
Working in customer service or customer experience can take a massive toll on your physical and mental well-being. When combining the...
47 views1 comment
Kaye Chapman
May 8, 20186 min read
Creating Customer Heroes: How Your Agents Can Become Customer Storytellers
Let’s imagine, for one moment, that you’re casting your agents and customers in a movie. What roles would they play? Would your agents...
154 views0 comments
Karin Hurt, Nate Brown
Apr 12, 20185 min read
Why Survival Mode Kills The Customer Experience
Do you ever feel like you're in "survival mode," running from one crisis to another, just trying to get through the day? The moment you...
90 views2 comments
CX Accelerator
Mar 28, 20184 min read
The Top Three Motivators for Any Generation
Whether or not you've reached zombie apocalypse levels of engagement, all customer service leaders must be intentional to win the hearts
93 views1 comment
CX Accelerator
Jan 11, 20183 min read
How To Set Better Goals For Your Customer Service Team
Happy 2018, folks! Ready or not, the new year is here. And with the turn of the calendar comes everyone’s favorite annual process: goal...
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CX Accelerator
Dec 21, 20174 min read
The Three C's For Meaningful Performance Reviews
Of all the things employees despise, end of year performance appraisals (PA’s) are at the top of the list. The Washington Post has...
226 views2 comments
CX Accelerator
Dec 6, 20173 min read
Fostering Loyalty With Customer Services Professionals
Do you ever feel like it’s impossible to keep great talent in a customer support environment? You’re not alone! Leaders all over the...
48 views1 comment
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