#CXDesign

Oct 8, 20194 min read

Building a Customer Experience (CX) Strategy

More and more companies are realizing the importance of formalizing and strategizing the customer experience. However, many are unsure...

467 views13 comments

Aug 19, 20194 min read

Building a CX Dashboard

If you’re running a CX program, you need a way of communicating your progress to your superiors and the broader organisation. We are all...

510 views11 comments

Jul 2, 20196 min read

Customer Experiences for All

When you have a child on the Autism spectrum, you gain an unusual view of Customer Experience. By the time my youngest son was 6 years...

157 views14 comments

Jul 17, 20186 min read

Customer Experience: Art or Science?

💥 What fires you up about customer experience?? 💥 Could it be CX’s huge potential to impact the bottom line, using proven strategies...

356 views16 comments

Jun 27, 20184 min read

Vanderbilt Children's Hospital, Masters of CX Design

Customer Experience (CX) is all about creating positive perceptions. Doing this is especially hard when your customers are going through...

131 views15 comments