Jeremy WatkinJan 8, 20194 min readMy Understanding of AI in CX so Far. Things Could Change!I’m not known for being quick on the uptake by those closest to me. A couple prime examples include long division and driving a...
CX AcceleratorOct 26, 20184 min readTop CX Takeaways from the Frost and Sullivan Contact Center ConferenceWhat a fantastic couple of days at the Arizona Biltmore. Despite a general soreness from impromptu desert hiking in the picture above,...