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Jeremy Watkin
Jan 8, 20194 min read
My Understanding of AI in CX so Far. Things Could Change!
I’m not known for being quick on the uptake by those closest to me. A couple prime examples include long division and driving a...
147 views17 comments
CX Accelerator
Oct 26, 20184 min read
Top CX Takeaways from the Frost and Sullivan Contact Center Conference
What a fantastic couple of days at the Arizona Biltmore. Despite a general soreness from impromptu desert hiking in the picture above,...
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