CX AcceleratorOct 10, 20183 min readLevel Up Your VoC ProgramBreaking free from survey mentality with unstructured customer feedback. It’s hard to say exactly when or how it happened, but the phrase...
Mariam AyyoobJun 19, 20186 min readHow Developing Empathy Leads to Better Customer ExperiencesEmpathy is defined as the ability to understand and share the feelings of another. For example, we show empathy when we put ourselves in...