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Kaye Chapman
May 15, 20196 min read
Jeff Toister Keynote at ICMI Contact Center Expo 2019 – Hidden Obstacles to Outstanding Customer Ser
Here at CC Expo, it’s clear that the world of the contact center is at a turning point. The Expo hall is crammed with state-of-the-art...
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Becky Roemen and the CX Accelerator Team
Apr 25, 20191 min read
Who's Your CX Superhero?
This Sunday 4/28 is National Superhero Day! We know from our own community that the network of CX superheroes is boundless! Customer...
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CX Accelerator
Oct 26, 20184 min read
Top CX Takeaways from the Frost and Sullivan Contact Center Conference
What a fantastic couple of days at the Arizona Biltmore. Despite a general soreness from impromptu desert hiking in the picture above,...
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