Employee Experience

Mar 17, 20206 min read

Is "Agent" Offensive to Contact Center Professionals?

While agent and representative are traditionally accepted titles, they may carry a stigma for some, which has led to the use of newer terms

Mar 9, 20204 min read

Why It’s Time to Get Real About Impostor Syndrome

We’ve probably all found ourselves in one position or another in which we don’t feel comfortable, confident, or sure of what’s next.

Jan 16, 20207 min read

The Three Stages to Developing a Customer-Centric Culture

A customer-centric culture is the “make or break” component of any customer experience initiative. Learn the three stages to create it!